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Title

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Hotel Host

Description

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We are looking for a dedicated and personable Hotel Host to join our hospitality team. As a Hotel Host, you will be the first point of contact for guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will involve welcoming guests, assisting with check-ins and check-outs, addressing inquiries, and providing recommendations to enhance their experience. You will also collaborate with other departments to ensure seamless service delivery. The ideal candidate is friendly, professional, and has a passion for customer service. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. If you thrive in a dynamic setting and enjoy creating positive experiences for others, we encourage you to apply. Join us in delivering outstanding hospitality and making every guest feel at home.

Responsibilities

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  • Welcome guests warmly and assist with check-in and check-out processes.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with housekeeping and maintenance teams to address guest needs.
  • Maintain accurate records of reservations and guest information.
  • Promote hotel services and upsell packages when appropriate.
  • Ensure the lobby and reception area are clean and presentable.
  • Assist in resolving any issues to ensure guest satisfaction.

Requirements

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  • Previous experience in hospitality or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using hotel management software and basic computer skills.
  • Fluency in multiple languages is a plus.
  • Professional appearance and demeanor.
  • Flexibility to work various shifts, including weekends and holidays.
  • High school diploma or equivalent; additional certifications in hospitality are a bonus.

Potential interview questions

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  • Can you describe a time when you resolved a guest complaint effectively?
  • How do you handle stressful situations or high-pressure environments?
  • What strategies do you use to ensure guests feel welcome and valued?
  • Are you comfortable working flexible hours, including weekends and holidays?
  • Do you have experience using hotel management software or similar tools?
  • How would you handle a situation where a guest has an unusual or difficult request?
  • What steps would you take to upsell hotel services to guests?
  • Can you provide an example of how you collaborated with a team to improve guest satisfaction?